Secure Shopper Guarantee
National Abrasives is making sure that you can shop in our online store without worrying about the safety of your credit card information.
The NationalAbrasives.com Secure Shopper Guarantee protects you against unauthorized charges on your credit card. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
When you place an order in this store, NationalAbrasives.com protects your credit card number and personal information by encrypting it. Encryption scrambles your credit card number and personal information. It stays scrambled while traveling over the Web and remains scrambled even while stored on NationalAbrasives.com servers. For secure commerce transactions, NationalAbrasives.com uses secure server software (Secure Socket Layer or SSL — the industry standard and among the best software available today).
Learn more about how NationalAbrasives.com protects your privacy.
Return Policy
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Return Policy below to determine if any special return conditions apply.
Most items may be returned within 30 days after the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
Defective, Damaged or Mis-shipped Items
You will receive a refund for the price of the item(s) along with shipping and handling costs for both initial shipment and return freight only for defective, damaged or mis-shipped items. For all other items, shipping and handling costs will not be refunded. Note: Refunds for the cost of shipping a returned item back to us are calculated using the lowest cost shipping method. If you return an item via an expedited shipping method, you will still only be refunded an amount equal to the lowest cost shipping method.
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. If you are returning a product listed below, please check to make sure your return meets the following conditions:
- Items must be returned within 14 days after the shipping date.
- Item must be in a non-used / resellable condition.
Non-returnable Items:
- Custom ordered items.
- Unique special order items.
Once the item has been accepted it will be deemed to be correct and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.
Requesting a Return Authorization
To request a Return Authorization Number (RA#) for an item, please log into your account and choose the appropriate order number to process a return request for the item within the return period stated above. Once processed, you will receive an e-mail with your RA# and a shipping label. Simply print the e-mail, cut out the label and attach it to your package.
Returns will not be accepted without an RA#. RA#(s) expire 10 days after the date of issuance. Items returned after that timeframe will not be accepted. If you are not using the preprinted shipping label provided to you, write the RA# clearly on the OUTSIDE of the shipping package, preferably in the address area of the return label. Please do not write directly on the manufacturer’s box.
Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.
Return Shipping Methods
For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS® . Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method. If you choose to send your item by a non-trackable method, we recommend that you insure the package for the full value of your returned item.
Credits are processed upon confirmation of the return by our suppliers. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement.